Privacy Policy
Effective date
01/13/26
Inquiries
Dr. Muscular Privacy Policy
At Dr. Muscular, we value your trust and take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, make a purchase, subscribe to our emails, or otherwise interact with our brand and services. It also explains the choices you have regarding your information. By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information in a few different ways: information you provide directly to us, information collected automatically when you use our website, and information received from service providers that help us operate our store and deliver products to you.
When you place an order, create an account, sign up for emails, fill out a form, or contact us, you may provide personal information such as your name, email address, phone number, shipping address, billing address, and order details. If you make a purchase, payment processing is typically handled by our payment processors, and we may receive limited information related to payment confirmation and transaction details, but we do not intentionally collect or store your full card number. If you communicate with us by email or through customer support, we collect the contents of those communications and any information you choose to share so we can respond effectively.
When you browse the site, we automatically collect certain technical and usage information. This can include your device type, browser type, operating system, approximate location (such as city/state), referring pages, pages you view, links you click, and the date and time of your visit. Like most websites, we may also collect IP address information and use cookies or similar technologies to help the site function properly, remember preferences, measure performance, and understand how visitors use our pages.
We may also receive information from third-party platforms that support our ecommerce and marketing operations. For example, if our store uses an ecommerce platform, shipping providers, email tools, analytics, or advertising services, those services may provide us with order status updates, delivery confirmations, fraud signals, or performance insights. We use this information to run Dr. Muscular efficiently, improve the customer experience, and keep our store secure.
How We Use Your Information
We use the information we collect to operate our business, provide our products and services, and improve your experience with Dr. Muscular. This includes processing your orders, confirming purchases, shipping products, providing receipts and updates, and communicating with you about your order status. We also use your information to respond to customer service requests, handle returns or exchanges, and resolve issues related to delivery, product questions, or account access.
We use information to maintain, protect, and improve our website. This includes monitoring performance, troubleshooting technical issues, preventing fraud, protecting against unauthorized access, and improving the design, content, and functionality of the site based on how visitors use it.
If you opt in to marketing communications, we may use your email address (and in some cases limited purchase or browsing signals) to send updates about new product drops, restocks, promotions, and brand content. We also use data to understand which campaigns and pages are working so we can avoid irrelevant messaging and focus on what customers actually find helpful. If you do not want marketing emails, you can unsubscribe at any time using the link in the email or by contacting us directly.
In some cases, we may use information to comply with legal obligations, enforce our terms, prevent misuse of our services, and protect the rights and safety of Dr. Muscular, our customers, and others.
Sharing Your Information
We do not sell your personal information in the ordinary sense. However, we may share information with trusted third parties who help us run our website, process payments, fulfill orders, deliver products, provide customer support, and measure marketing performance. These providers may include ecommerce and website hosting platforms, payment processors, shipping and logistics partners, email and communication tools, analytics providers, and advertising partners. We share only the information reasonably necessary for them to provide services to Dr. Muscular.
For example, when you place an order, your shipping information may be shared with shipping carriers so your package can be delivered. Payment information is shared with payment processors to complete the transaction. If we run advertising campaigns, limited data may be used to measure performance and understand whether people who saw an ad later visited our site or made a purchase. Where applicable, these partners are expected to handle information responsibly and in accordance with their own privacy practices.
We may also share information if required by law, such as in response to a valid legal request, court order, or governmental demand, or when we believe disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, enforce our policies, or protect the safety of our customers or others.
If Dr. Muscular is involved in a business transaction such as a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and security measures.
Data Security and Retention
We take reasonable administrative, technical, and physical measures designed to protect your information. This includes using secure systems and reputable providers for ecommerce operations, payment processing, and website hosting. Even with safeguards, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. However, we work to maintain protections that are appropriate to the sensitivity of the information we handle and the nature of our business.
We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including to complete transactions, provide customer support, maintain records for business and tax purposes, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer necessary, we take reasonable steps to delete it or de-identify it, subject to applicable laws and operational requirements.
Your Choices
You have choices about how your information is used. If you have an account with us, you may be able to review or update certain account details through your account settings. If you subscribe to marketing emails, you can unsubscribe at any time by using the unsubscribe link included in our emails. Unsubscribing from marketing emails does not affect transactional communications such as order confirmations, shipping updates, or customer service replies.
Depending on where you live, you may have additional rights related to your personal information, such as requesting access to the information we have about you, requesting correction of inaccurate information, requesting deletion of certain information, or objecting to or restricting certain processing. We will consider and respond to requests in accordance with applicable laws. To submit a request, contact us using the inquiry email listed on this page. For security reasons, we may need to verify your identity before processing certain requests.
You can also control cookies through your browser settings. Disabling cookies may affect some site features, such as staying logged in or saving preferences, but you can generally still browse the site. Some third-party analytics and advertising tools may offer additional controls or opt-out mechanisms through their own settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes, we will revise the Effective Date at the top of this page. If changes are material, we may provide additional notice through the website or other appropriate channels. We encourage you to review this page periodically so you stay informed about how we protect your information.